Welcome to the Avocent and Cyclades Technical Support site. Our Technical
Support teams worldwide are dedicated to providing the best support
for our products. If you need technical assistance, we offer many
services, including a searchable Knowledge Base and online support
requests.
Note: Technical support for Cyclades products is now available directly at www.avocent.com/support.
This includes a full customer support service, a self-service Knowledge Base,
firmware downloads and detailed cabling information
We encourage you to create an ACE (Avocent Customer Express)
account with us for better service. This will allow you to interact
with our technical support agents who will have a full history of
your account, including past support calls.
You will also find easy access to our most commonly requested
documents, including technical documentation, product bulletins,
recent upgrades and other online resources to provide you with
up-to-date information on your Avocent products
Ready to get started ? |
|
ACE Registration
Create your web ACE account and you can view your account
history. You will have access to all web submitted ACE service
requests. You can enter notes in your current open requests
and view notes entered by the Avocent support representatives.
Email Technical Support Complete this form
one time then simply Email your service request to techsupport@avocent.com.
If you have an open service request just put the case number
in the subject line of the email and your email will be
attached to your open service request.
Software Activation Use this link to
activate your tokens and retrieve license keys required for
installing/configuring your software.
Technical Support Contacts Provides
Technical support contact information.
|
| 